Terms & Conditions
our respective rights and obligations. In these Booking Conditions references to include the first named person on the booking and all persons on whose behalf a
booking is made or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking (“Lead Name”) agrees on behalf of themselves and all persons detailed on the booking that:
a.) he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
c.) he/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
d.) he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
Booking and Payment
In order to make a booking with us, you must pay in full and we issue you with a booking binding contract will come into existence between you and us as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you
We endeavour to ensure that all the information and prices both on our website and in our leaflets are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.
Jurisdiction and Applicable Law
These Booking Conditions and any agreement to which they apply are governed in all respects by Scottish law. We both agree that any dispute, claim or other matter which arises.
Substitution of Client
If any member of your party is prevented from travelling, that person may transfer their place to another suitable person (introduced by you and satisfying all the conditions applicable to
Cancellation by You
You may cancel the booking at any time provided that the cancellation is communicated to us in email, which we will confirm. Unless you receive confirmation we do not know about your attempt to cancel. Since we incur costs in cancelling your arrangements, cancellation charges will be applied as shown below:
Cancellation Period before departure is 72 hours before booking time.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your travel insurance provider.
Changes & Cancellation by Us
We aim to operate all tours as advertised, but by as we plan the tours many months in
advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
Changes: If we make a minor change to your excursion, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure, but we will have no liability to you. Examples of minor changes include alteration to the times of your tour or slight venue changes.
Age & Fitness
All Clients must satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the Company’s tours. Clients who have a walking or other disability may find part of our tours unsuitable. Please consider this before booking, as refunds cannot be given once on the tour. You agree to accept the authority and decisions of our employees, tour leaders, and agents whilst on tour with us. If in the opinion of such person, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour, in which case all monies paid will be forfeited and we will not be liable to pay any compensation whatsoever to such Client.
All participants in tours operated by us are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve us of all obligations that we may otherwise have to you.
Local laws relating to the wearing of seatbelt may be non-existent or not enforced in some countries and therefore local people largely choose not to wear them. For this reason local service providers may or may not have seatbelts in vehicles or they may be hidden between seats or underneath protective seat covers. It is expected that where seatbelts are available customers must use them and remain seated at all times while the vehicle is moving. As such, customers acknowledge that seatbelts may not be available and therefore travel at their own risk.
Acknowledgment of Risk
The tours operated or supplied by us have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk and exposure to potential hazards over and above those associated with normal package’ holidays. All bookings are accepted on the understanding that you appreciate such risks and hazards and that you undertake all tours at your own volition. For group tours, the specific itinerary, inclusions and additional information related to a holiday is detailed in the tour specific trip notes.
Active tours (all walking, trekking & cycling tours) are adventurous by nature and the client accepts this. A variety of factors, including weather and transport might require changes in any itinerary. The tour leader will make any changes that are necessary. Only rarely will such changes be significant, and every reasonable effort will be made to minimise the effects of
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
The acts and/or omissions of the person affected; or the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or unusual or unforeseeable circumstances beyond ours or our supplier) control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled. We cannot be held liable for any personal loss or damage to clothing or personal effects.
If you have any special requests, you should inform us at the time of booking. We and our suppliers will try to meet such requests, but cannot guarantee that they will be fulfilled. If we confirm that a special request has been noted or passed to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to meet it. You will not be specifically notified if a special request cannot be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings which are
conditional on the fulfilment of any special request.
Delays, Missed Transport Arrangements and other Travel Information
We cannot accept liability for any delay which is due to any of the reasons listed below:
a) The behaviour of any passenger(s) on the ship or tour, for example, fails to check in
or board on time)
b) You arriving late for departure
c) Changing your mind about travelling with us
e) Ship not being able to reach port on time